22 Nov, 2023
Dealing with issues like EE broadband issues is quite annoying. Internet connection issues are quite common while using EE services. Worry not as here we are available with different solutions that can help you resolve this issue. In this post, we are going to mention 6 different solutions that can help you fix your EE broadband not working issue.
One of the major reasons for EE broadband issues is landline phones going out of service. Therefore, you must check its state first. To check whether everything is working normally or not, you must first connect the phone cable to the power source where your router device is connected.
After that, you need to listen properly and check if there is a dial tone. You should also try calling someone and checking if it's working.
There is a chance that your broadband offer has expired and this is the main reason why you are not receiving an internet signal. After that, you must select the Accounts option and then track your order. In this section, you are going to read the details of the services you bought.
Also, it contains information about when these services are going to expire. In case it is expired, then you can fix your EE broadband not working problem by renewing it and then check your connection. You should wait for at least 48 hours for the package to get renewed post its activation.
Firstly, you need to ensure that all the wires are properly connected to the router and modem. Please check the broadband wire is connected to the smart hub and master phone. Additionally, the two parts of your hub's power plug must be properly attached.
Another way to troubleshoot your EE broadband not working issue is to restart your router. As a lot of router devices have a power button, you can press it and then power off your device. Now, wait for at least 2 minutes and allow your device to turn on.
Then, you need to wait for everything to come online and then check your connection. There are some routers that don't have a power button. In such a case, you must disconnect the device from the electrical outlet and then perform the steps stated above.
Another thing that you must try to get EE broadband to work again is to troubleshoot your Wi-Fi signal. You can only do this with the help of an ethernet cable. These cables provide a stable and strong wireless connection. In case you are not able to come online after linking the two devices, then that means there is some issue with your Wi-Fi.
You can now start the troubleshooting procedure using your ethernet cable to resolve your EE broadband not working problem. After that, connect one end of the cable to the back of your router and the other end to the device that you are using. The best device to use in this process would be your computer as you can easily perform the troubleshooting steps on it. After that, you can try to access your internet.
Your master phone socket is important for your broadband connection. This is the main reason why your internet problems are connected to your socket. If you have a single master socket, then you must connect to your router using a microfilter. You can also connect your router directly to the BT test socket. This way, you will get to know that your socket isn't responsible for your potential internet problems.
First of all, you must disconnect your router from the power source and then disconnect everything that is connected to the socket. Then you must unscrew the screws from the bottom half of your socket and then remove the faceplate. After that, connect the broadband filter to the test socket. Now, connect your router to the outlet and then test the connection.
So, these are the different solutions that can help you fix EE broadband not working issues.