Sometimes, you are connected to the Wi-Fi but still can't access the internet. The reasons behind internet unavailability could be many. But you can always take action from your end to find a solution. To fix this issue, you can simply restart the Xfinity router. You can perform a restart by switching off your Wi-Fi first, waiting for a few minutes, and restarting your router.
Some other ways through which you can fix the issue are cleaning your cache, getting a pink test done, and resetting the Xfinity router to factory default settings. You can try all of these methods to resolve the issue of internet inaccessibility.
Read More: How to Login into Xfinity Router?
Perform the steps discussed here to restart the Xfinity router.
Step 1: Switch your Xfinity WiFi off first.
Step 2: Restart back your Xfinity router after waiting for a few minutes.
If the internet connection goes on stream, the problem will get resolved.
Alternatively, Xfinity can be restarted using Xfinity Application as well by following the steps given below.
Step 1: Click on the Xfinity Application.
Step 2: Select the Internet option.
Step 3: Select the preferred router.
Step 4: And, then click on Restart this Device.
If there is internet availability, the Xfinity WiFi is connected but No Internet problem is resolved. But if the problem is still persisting you may follow the next troubleshooting measure.
Browsing on the internet also brings in a lot of Cache files on the system. So deleting Cache files residing on the system will help you solve Xfinity WiFi connected but No Internet problem. If the No Internet issue is still existing, you must perform the ping test discussed below.
For doing a ping test you must follow simple steps on the Command Prompt. The steps listed below are meant only for Windows 7 or other upgraded version of Windows.
Step 1: Open the Command Prompt.
Step 2: Execute the command ping – www.comcast.net. Alternatively, you can type any other external address of another web server.
Step 3: Watch the execution of the above command and press Ctrl+C to stop such command from running further.
You can follow the steps detailed below for performing the ping test in MacOS X environment.
Step 1: Click on the Ping tab on the Network Utility option available on Utilities button under the Applications (Applications – Utilities –Network Utility – Ping tab).
Step 2: Type the name of a web server (For example – www.comcast.net) that allows users to run ping test.
Step 3: Decide the number of pings and then start the Ping test.
The optimum Ping checks would show the loss of very few packets. But if your Ping tests show multiple “Request Timed Out”, it may have actually led to higher data loss.
Resetting the Xfinity settings will revert back your Xfinity to default settings, consequent to which you may reconfigure the Xfinity router and set a new password.
To get this done you can follow the below-mentioned sequential steps.
Step 1: Go to Xfinity website Xfinity.Com.
Step 2: On the Xfinity website, keep scrolling down to Troubleshoot option and click on the Restart option.
Alternatively, on the Xfinity application, click on the Connection Trouble and choose to click on Restart Gateway.