Wireless internet access is dependent on powered equipment like our field towers or routers in homes. You will lose your connection if those devices stop functioning when the electrical supply goes out. Children are excellent early warning systems for a Wifi internet outage.
"What happened to the Wifi?!" The most audible sign that the wireless link to the internet has lately stopped working is a well-known scream among parents, educators, as well as other people. Follow the below-mentioned steps when power outages affect your internet access.
Today's modern home contains far more than merely a laptop with Wifi connectivity. Several devices, including televisions, laptops, smartphones, controls for thermostats, smart doors, as well as security systems, may require connection to the internet to function. There are several reasons why your internet might stop working.
If there has been a power outage and your WiFi isn't working, here's what you require to understand regarding how we can assist.
Wireless internet access is dependent on devices which need power, such as our field towers or routers in the home. When the power passes out, those devices cease to function, and you lose your connection. Power outages are unavoidable, but we aim to reassure everyone that we have platforms in place to deal with them in as little time as possible.
Everyone who was once in a situation of writing a lengthy email or documenting their laptop and experienced an unforeseen power failure that caused them to miss 20 minutes of productivity will probably agree that being aware of an electrical problem ahead of time is far preferable to unexpected outages.
The environment, heat, as well as accidents like falling trees, can cause power outages and internet outages. All Softcom internet structures possess backup generators that will keep our infrastructure running for a short time while we dispatch native crews to evaluate and solve the problem as soon as possible.
The Wifi router is one of the most frequent causes of internet problems, even after the power is restored. By simply disconnecting the power cable about the wall over seconds and then plugging it back in, you can usually "reboot" the router.
Note- Avoid pressing any router buttons, including the "reset" button, as doing so might cause the configuration to be lost and necessitate reconfiguring the router. Only carry out this if instructed to by a representative of our support team. Above mentioned points will assist you when power outages affect your internet access.
In the event that all else fails, call the technical assistance department at 1-800-982-7675, Option 1. Another option is to organize your desk, indulge in a few yoga poses, or go for a walk with the dog while you have this unanticipated break from the internet.
We have your back as an appreciated Softcom customer, and we'll work as quickly as we can to get you online and keep you connected at the quickest speed we can.