Question

How To Cancel Optimum Services? Internet / TV / Phone

Please let me know How To Cancel Optimum Services? Internet / TV / Phone. I am facing some issues while using this. Help me.
  • Gary

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Answer - 1

If your optimum internet service is throttling daily and you want to cancel all the optimum services then you can do it by following a simple process. You can reach out to the customer service team and the executive will ask you about the account details. You can share all the necessary details with them and wait till the confirmation is done.

They will try to convince you to continue the services but you have to be assertive. Always remember that you do not have to pay any kind of cancellation fee to cancel the optimum services. But even if you cancel the services in the middle you will have to pay the monthly charges.

How Do I Stop My Optimum Phone, TV, or Internet Services?

To reach customer service:

  • Indicate the service you want to stop receiving. 
  • The executive will inquire about account information.
  • Give all the relevant information, then await confirmation.

The retention department may take your call and attempt to persuade you to continue using their services. They might also give you discounts or improve your equipment, etc. Just be true to your promise and remember to record the reference number for the cancellation request.

The Best Cancellation Fees

Since Optimum does not use annual contracts, there is no early termination fee. You are not required to pay any fees to terminate your service at any time. You still have to make your current bill cycle's full payment.

Instead, Do You want to Change the Service Plan?

You can switch to a different provider if you don't want to keep the Optimum service. Your internet service provider offers you the option to upgrade or downgrade your plan and add additional channels to your TV package or more data to your phone service.

How to Call and Change Your Internet or TV Service

  • To access your Optimum account, log in.
  • Click on My Account.
  • Upgrade by going to your existing plan and clicking it.
  • Look over the choices and select the one you want.
  • Get confirmation and follow the directions.

How to Change a Mobile Service Plan

  • Chatting live with a support agent are both options.
  • Inform the support representative that you wish to change your mobile plan's tier.
  • Give account information to prove ownership.
  • Receive the confirmation through email.

What Takes Place When You Terminate Optimum?

Following your cancel optimum services  the following takes place:

1. Disable HBO Max

You would have to cancel HBO Max separately if you received it as part of your Optimum plan. You will still be charged for it even if you terminate the Optimum subscription.

How to Cancel Optimum HBO Max:

  • Ask Optimum customer service to cancel your HBO Max subscription over the phone.
  • You can log into your account by going to HBOMax.com.
  • Go to your profile and click the settings link.
  • Now select Manage Subscription under Subscription.
  • There, you have the option of ending your subscription.

2. Return Rented Property

Following the cancellation, all Optimum equipment you had leased needs to be returned. After the cancellation date, you have 30 days to return the gadgets. You will be charged for the items if you don't return them in the allotted period, which might cost up to $100 for a single piece of equipment.

Returning the Rented Equipment:

  • All your leased items should be disconnected, together with the power connections and remote, and put in a box.
  • Now click here and enter the necessary information to acquire your label.
  • Create a label, print it, and affix it to the box.
  • Drop it off at any authorized FedEx outlet, FedEx Office, or your neighbourhood Optimum store.
  • Take your receipt with you, remember.

Pay the Last Amount

As per the typical billing cycle, you will receive the final bill. Even if you cancel in the middle, you could be charged the entire monthly amount because Optimum does not prorate payments. There are numerous methods to pay your final bill, which include online, by phone, in person, or through the app.

To avoid a $10 late payment fee on your subsequent bill, please pay by the due date. Verify your bill for any additional charges.

  •  Mark
  •   April 23, 2024