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Problem with disconnects for arris model tg862?

Hello guys, I've been having this annoying problem with my WiFi Modem Router (Arris TG862). It randomly disconnects WiFi, just the WiFi, my computer that is connected to it directly through Ethernet does not have this problem. The router's WiFi would randomly stop. All the computer that is connected to the WiFi, including smartphones and tablets, would randomly stop recieving wireless signal. Everytime it happens, I would use the computer that is connected through Ethernet and configure the modem router, then reset the WiFi module. That would work for about 12 hours and it would happen again, it's getting frustrating. I've noticed that the WiFi Data light on the router would turn to a solid light whenever it happens. It's usually blinking when it is working.

I've tried resetting everything to factory defaults, changing the channel from 1, 6 and 11. Changed the ecryption mode, eabled and disabled SSID broadcast, but nothing has worked. Just wondering if any of you guys have had the same problem with the particular modem router (or a different one).



The issue is usually caused by one of three things :

1. The driver for your wireless card

2. The firmware version on your router

3. Settings on your router

Update PC DriverFirst, you need to figure out which network driver have installed on your computer.

  • You can determine the model number for your wireless card by pressing the Windows key + the Pause button at the same time. This brings up the System Properties dialog. Next, right click on My Computer and select Properties. Now, click on Advanced system settings > Hardware>Device Manager.

  • Click on “Network Adapters” and there will be an entry for your wireless card. Now download that driver.

  • After downloading, press a double-click on it and follow the steps to install. Also, you might have to restart your computer.
    If the driver on the computer was the problem, the dropped connections should go away completely. If not, then you might have to try updating the router firmware.

Update Arris Router Firmware - 

  • Contact ISP and ask if there is a firmware update available. Also, ask them to push the update to your Arris router.

  • Unplug the Arris router and press the "Reset" button in the back, when prompted by the support representative.

  • Plug the Arris router into the wall outlet and wait for the firmware to install. During the upgrade, the status lights will blink. Wait for Arris router to restart by itself and the update is complete.

Arris Router Settings - The last issue that can be causing dropped connections is various settings on your router. In recent times, you have dual-band routers which let you broadcast on both 2.4 and 5 GHz networks.

  •  If you’re currently connected to the 5 GHz one then connect to the 2.4 GHz network.

  • On the Arrir router, make sure the channel settings for the networks is set to Auto.

  • Turn off extra security settings like MAC address filtering, network isolation, and Wi-Fi Protected Setup.

  • Set wireless network mode is to "Mixed".

  •  If you don’t know anything about your router settings, try reset your Arris router completely by pressing the reset button.

Hopefully one of these solutions will fix your wireless connection problem. If you have any problem then call at Arris Router Technical Support Number.

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