Problem With Disconnects for Arris Model TG862

Hello guys, I've been having this annoying problem with my WiFi Modem Router (Arris TG862). It randomly disconnects WiFi, just the WiFi, my computer that is connected to it directly through Ethernet does not have this problem. The router's WiFi would randomly stop. All the computer that is connected to the WiFi, including smartphones and tablets, would randomly stop recieving wireless signal. Everytime it happens, I would use the computer that is connected through Ethernet and configure the modem router, then reset the WiFi module. That would work for about 12 hours and it would happen again, it's getting frustrating. I've noticed that the WiFi Data light on the router would turn to a solid light whenever it happens. It's usually blinking when it is working. I've tried resetting everything to factory defaults, changing the channel from 1, 6 and 11. Changed the ecryption mode, eabled and disabled SSID broadcast, but nothing has worked. Just wondering if any of you guys have had the same problem with the particular modem router (or a different one).

  • Issaac

  • 1


  • 2 years ago

Answer Link
Answer - 1

Fix Arris tg862 Not Connecting to Internet Issue: Arris tg862 Troubleshooting

If your Arris tg862 router is disconnecting frequently then have a look at these points to troubleshoot the problem:-

Step 1 : If you are using cable modem then perform a power cycle. After this, turn off cable modem and remove the power cord from the modem. After disconnecting all devices, wait for a few moments. Now, re-plug all devices and test your connectivity. If still, your network connection is unstable then contact your ISP to check your internet connectivity.

Step 2 : It might be possible that there is some problem with Network Card driver. To resolve arris tg862 wifi not working issue, you can do these things -

a. Reseat network card – Turn off your system and then unplug the power cord. After this, remove the network card and then insert back into PCI slot. Verify that you have properly inserted network card into the proper location. If it will loose then problems can arise. After this, again test your internet connection.

b. Reinstall Network Card driver – If still, your internet is disconnecting then firstly delete the Network Card driver from Device Manager. Now, you have to reinstall your network card driver so that your network connection can become stable. Also, update your router's firmware.

Step 3 : If still, your internet connection is unstable then it might be possible that there is some problem with Ethernet cable. So, it is recommended that replace your Ethernet cable.

Step 4 : You should also check router’s settings. For this, firstly change your network. If you are connected to 5Ghz then connect to 2.4Ghz. Also, check channel settings, make sure they are set to “Mixed”. If you are using a particular channel for a long time then choose a different one and then check your connectivity.

Step 5 : If you have tried above steps and still your internet is disconnecting randomly then reset your Arris router by pressing the Reset button.

I hope these measures will prove helpful to resolve connectivity hassles. If you need the professional solution for Arris tg862 troubleshooting then call right away.

Call us and get instant help for Arris tg862 wifi not working issue.

  • Published by:  Mark   
  •  2 years ago