SBG6580 Password Issues?

I have an Arris SBG6580 that won't accept the recorded username and password (recorded on paper and in Chrome). I did the router default and was able to login with the default user name and password (admin/motorola). This brings up a text box that requires me to change my user name and password before proceeding - this is not the behavior noted in the user's manual. Once I have entered the new user name and password in the text box (along with a confirmation of the old password, motorola), the unit directs me to log in again. However, when I attempt to log in, I get an "invalid user name / password" message. I can then login again using the default user name and password, but I get the same change text box again. If I attempt to change the user name and password again, I get an error message that the old password confirmation (motorola) was not entered correctly. I tried the new password in this box, which did not help. The only way to log in again is to re-default the router, at which point I am back to where I was before but I still cannot change the user name and password. The router is working, it reaches the internet OK, but I cannot make any of the port allowance I need to run several features and servers we have. Other than replacing the unit, is there anyway to get this thing to behave the way it should?

SBG6580 Password Issues

Post Your Answer

Is This Service Helpfull to You?

Our Services are rated 4.6 out of 5 based on 266 ratings on Google & Featured Customers