I just bought a new HP router because my old router was dropping my Nest thermostat and other services. I have MTS modem and I unplugged it and took out the battery to cycle it (several times, actually) but the new router can't communicate yet. Do I need to reset the modem or something?
Just check these points and troubleshoot your HP router for connecting to network services-
1. Position your HP router away from obstacles and appliances that might be causing interference if you are unable to establish or maintain a strong Internet connection. Keep HP router away from cordless phones, metal cabinets, aquariums, refrigerators, microwave ovens etc.
2.Examine the Ethernet cables for your modem and HP router if you are unable to establish a connection between your computer and the router. If the ethernet cable is frayed, busted then it may prevent you from connecting to the Internet.
3.Try disconnecting your modem from the HP router if you experience problems accessing the Web-based setup page. By doing this you can resolve IP address conflicts if both the modem and router happen to share the same IP address.
4.Clear your Internet browser’s cache and browsing history if you are unable to access the HP router Web-based setup page. Sometimes full cache and history can prevent the setup page from loading properly.
5.Press and hold the reset button for at least 15 seconds on your HP router if you are unable to log directly into the router. This will restore the router’s settings to default factory settings, and erase any custom settings that may have been set up by the router’s previous owner.
After applying these solutions, if still your HP router is not connected to the internet then call at HP Router Technical Support Number.