R7000 Stops Connecting to the Internet

I got an Inspiron 5567 Laptop with Windows 10 x64 for Christmas. Other than my mobile phones, it is the first 5GHz device on my LAN Since then my Netgear R7000 router crashes daily. It had previously run, without crash, for more than a year. There was no problem when I kept the Laptop off for a week. At this point I am considering using Tomato Router firmware, which I used quite successfully on my old router, but if that would still leave open questions about the laptop. Tomato may allow me to log troubleshooting information that I can't get from the existing firmware. SYMPTOMS: 1. After the crash, using wired or Wifi devices, I cannot login into the router at (no response). I can Ping it. 2. I CAN still connect between all Wired/Wifi devices on my LAN. 3. I CANNOT connect to the Internet using multiple browsers. 4. I CAN connect to the ATT Modem behind the router with a browser. 5. I CAN also connect to the Internet, with a browser, if I use VPN on an individual PC. 6. Powering the router off/on resolves the problem. Troubleshooting Actions 1. I have factory reset the router and also tested a new Netgear Router. 2. I have tried older and the newest firmware on the router. 3. Disabling Dropbox on the laptop "appeared" to fix the problem for a few days. (Using Wireshark, I noted that the laptop had, at minimum, four DB-LSP-DISC "DropBox discovery protocol" retries) All other PCs on my LAN have no retries. 4. Verified no duplicate IP addresses on my LAN. (Most all IPs are fixed, - reserved IPs by MAC address in router settings) 5. Worked with DELL to make sure the laptop has the latest drivers, etc. 6. Enable/Disable router's WPS Pin. 7. Enable/Disable 5GHz WiFi on router.

  • Jim Dodd

  • 1


  • 1 year ago

Answer Link
Answer - 1

Nighthawk r7000 Not Connecting to Internet -

If you are able to approach your Netgear r7000 router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP.

Using the Router Status screen, you can tell whether your request was successful or not. If you are unable to get internet access through your R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router, there might be some issues we would look into-

Checking the WAN IP address:

  • Start your browser, and select an external site.
  • Access the router interface at
  • Under the Router Status tab, choose “administration”.
  • Check if an IP address is shown for the Internet port. If is shown, your router has not obtained an IP address from your ISP.

If your router is not able to obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network.

Follow the Steps to Restart the Network:

  1. Power off and unplug the modem.
  2. Also turn off the router.
  3. Plug in the modem and turn it on. Wait for sometime until all the light flashes.
  4. Turn on the router and wait sometime.

If Your Netgear r7000 Router is not Connecting to Internet and Getting IP, the Issue might be one of the Following:

  • Your ISP might be setting a wrong username and password for the required login.
  • Assign the computer hostname of your ISP account same as the account name in the Internet Setup screen.
  • Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer's MAC address. In this case, do one of the following:
  • Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address.
  • Configure your router to clone your computer's MAC address.
  • A new login program might be required. Ask your Internet Service Provider whether they require PPP over Ethernet (PPPoE) or some other type of login.

If your r7000 router has an IP address still your computer does not load any web pages from the Internet, it might be due to the following reasons:

  • Your device might not identify any DNS server addresses.
  • The router might not have been configured as its TCP/IP gateway.
  • Restart the computer, and verify the gateway address If your computer obtains its information from the router by DHCP.
  • Your login software may not be compatible.
  • Go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Hope you found a solution for yourself..kindly revert back to tell if you liked my answer.

  • Published by:  ALEX   
  •  1 year ago